![]() “We designed Ada to help customer service teams take advantage of all the benefits of automation without sacrificing the personalized touches that are so essential to winning loyal, long-term customers. “Our founding team spent over a year in the trenches of customer support and saw first-hand that existing solutions just couldn’t scale in the face of soaring ticket volumes and sky-high customer expectations,” said Mike Murchison, Co-founder, and CEO of Ada, in a released statement. For instance, for a company in fintech, the ACX platform can be trained to understand the industry’s jargon, typos, spelling errors, and work with 100 languages. The company says it uses machine learning to increase the accuracy of its platform, and allows its customers in different markets to tailor the experience to its customers. He adds that Ada delivers compelling value through “uniting automation, personalization, speedy implementation, and a no-code platform for non-technical users.”Īda’s ACX platform features a chatbot powered by an AI engine that allows the company to deliver personalized customer service conversations. Ada is breaking through the crowded market of chatbots to define a new category of automated customer experience that can manage far greater customer inquiry volumes while delivering some of the strongest customer satisfaction scores we’ve seen,” said Ben Fletcher, partner at Accel, in a released statement. ![]() “Although AI gets thrown around a lot in the enterprise, we are focused on companies offering solutions that are driving real business value, and Ada is doing exactly that. ![]() Ada today took the wraps off its $44M Series B that it hopes will allow the company to expand its offering of the company’s AI-powered customer service chatbot.Īccel lead the round with participation from existing investors, including Bessemer Venture Partners, FirstMark, Version One, Leaders Fund, and Burst Capital.
0 Comments
Leave a Reply. |